Tldr
needfinding
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Understand characteristics of users and task
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Understand what users expect
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Compare with the existing designs
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We need to discover interesting problems to solve.
Steps:
- Need finding (Notice something)
- Inferences (I wonder if this means)
- Insights (Actionable information)
Users
- Users have different: Demographics, Education, …
- We need to
- Immerse: Put yourself into the environments/tasks
- Observe: Don’t just interview. See/record users
- Engage: Engage in a conversation with users to understand them.
Observation
- Who is involved?
- What are they doing?
- What values and goals do people have?
- What are the similarities and differences across people?
- When do they use it?